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How do faculty and staff get new computers?

eTech uses a web-based request system to administer the acquisition of computers for College of Arts and Sciences employees. As soon as the hiring process has been finalized, new faculty will receive a verification code from eTech that they will use to submit their computer request. Current faculty and staff who are eligible for a replacement office computer will also receive a verification code from eTech to submit their request.

During the computer request process, employees will be asked what additional software available at The University of Alabama they may need on their new or replacement computer. Some of these programs require a license fee. Current employees will also be asked to provide details about data backup and transfer to the new equipment.

Once the request has been placed and processed and the computer purchased and logged into inventory, an OIT (Office of Information Technology) technician will install the basic software package (Microsoft Office, Adobe Acrobat Pro, and MacAfee), any requested additional UA software, and any specialized software purchased and licensed separately by the home department.

When the computer is ready, an OIT technician will set up an appointment  to install the computer in your workspace. If you are a current UA employee receiving a computer replacement, the OIT technician will work with you to transfer any usernames, passwords, or bookmarks, as well as check to see that your programs were installed and that your data transferred successfully.

The ideal computer replacement cycle in the College of Arts and Sciences is every four years. This replacement cycle applies only to office computers, and not to computers purchased for research labs or other reasons. eTech staff use the College inventory system to identify those employees eligible for computer replacement.

For questions concerning replacements or repairs, contact Alma Fuller at ascomputerrequest@as.ua.edu

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