Why are my Zoom sessions limited to 40 minutes?

If Zoom won’t let you host a session longer than 40 minutes, you probably have a basic account, a free, time-limited account. Enterprise accounts under UA’s license, on the other hand, don’t have time limits.

Last week, the UA System upgraded from basic to enterprise all accounts for people who are currently teaching, using lists provided by Banner and Blackboard Learn. It’s possible that the upgrade missed a few people, though, such as faculty who signed up for Zoom using their personal email, Google, or Facebook accounts. Individuals must register for Zoom using their UA emails in order to get the enterprise account.

Has your account been upgraded? To find out, sign in at zoom.us, then click on the avatar in the top right corner of the screen. A small box will appear, with your name and email address.

If you see the word “License,” you’re running an enterprise account; no further action needed.

If you see “Basic,” try signing out of Zoom, then signing back in, making sure to use your UA email.

If your account is still showing “Basic” and you have confirmed that you are using your UA email to log in, sign out of your Zoom account and quit the Zoom app. Find the activation email you received from Zoom; if you can’t find it, search your email for “Zoom account invitation” or “please activate your Zoom account.” Click the activation link in that email and follow the activation steps. You should now be able to sign in to your Zoom app on your computer using your enterprise account.

If none of these steps work, email iitscal@uasystem.edu for help.