These workshops are for faculty, instructors, and staff of the College of Arts and Sciences. All workshops are held in the eTech conference room (Bureau of Mines, Building 1, Room 121) unless stated otherwise in the workshop description. If you have any questions or workshop topic suggestions, please contact eTech at 348-4832.
Purchasing, Disposing, & Reporting Technology Equipment
This workshop is open to all A&S staff. In this workshop, you will learn the College of Arts and Sciences policy and procedures on purchasing, disposing of, and reporting lost or stolen technology equipment. You will find out the offices who can help with problems on technology equipment that are used by faculty and staff for work, teaching, and research. You will also learn whom to contact if you have any questions related to technology equipment. 1 STAR hour.
Brown Bag Webinars
These webinars are for faculty, instructors, and staff of the College of Arts and Sciences. All webinars are held in the eTech conference room (Bureau of Mines, Building 1, Room 121) unless stated otherwise in the workshop description. Attendees may bring their own lunch.
Handling Confrontational Customers
Customer service is one of the most demanding jobs on the planet. You have to be respectful, professional, and helpful, no matter what the situation or who you’re dealing with. Sure, that’s easy when you’re handling the dream customer — you know, someone who is polite, reasonable, and willing to listen. Instead, you often find yourself having to handle the opposite: customers who are rude, confrontational, even bordering on abusive!
Dealing with irate customers causes stress and customer service burnout! That’s why we created a powerful new webinar: Handling Confrontational Customers. You’ll discover how to use your voice and word choice to control and calm the situation. You’ll even get some great techniques for quick de-stressing — so you can stay positive and not let one bad apple affect your next interaction or the rest of your day!
This amazing one-hour webinar will teach you how to handle confrontational customers without losing their business and your cool! You’ll be prepared to handle any customer who comes your way — and still manage to keep a smile on your face. Register in Handling Confrontational Customers today. 1 STAR hour.
Stress-Free Relationships: How to Work with Any Personality
If you were asked to think of a coworker who gets on your nerves, you probably wouldn’t have to think for very long. Working with people has its benefits but coworkers with bad attitudes or unusual personality quirks can put a damper on collaboration, productivity and make a day at the office a miserable experience.
“Stress-Free Relationships: How to Work with Any Personality” is a course that is a necessity for anyone who has to work with difficult people. You’ll gain an understanding of challenging personality types, ways to manage your own emotions, and how to maintain stress-free relationships. 1 STAR hour.
Staying Focused and Productive in a Continually Connected World
Technology has blurred the lines between our work and private lives. It’s become common to get and answer email from clients or vendors while you’re away from the office. It’s also common to get texts and tweets from friends during the workday. If we choose to, we can be connected to both worlds 24/7. But 24-hour connectivity comes with a price — an inability to completely focus on either aspect of our lives.
For many people, being connected is the default. It’s just part of them — a habit. But is there a need to consciously disconnect? Are life balance issues suffering? Is all this connectivity healthy for us? And if we decide to, how can we break those habits and set digital boundaries?
“Staying Focused and Productive in a Continually Connected World” has all these answers — and more. This insightful one-hour webinar helps you consider how you use technology — and gives you suggestions for making choices to reclaim your focus and help find balance.1 STAR hour.