We do not recommend storing your files only on your computer’s hard drive for two reasons. First, storing large amounts of data directly to your computer can eat up storage space and slow down performance of your computer. This is important as newer computers come with solid-state hard drives, which are significantly smaller than the […]
Read Moreabout What is the best way to save my files at work? Can I save them on my computer?
Have you ever had trouble accessing a web page or UA program? How do you know if the problem is on your end or with the system? Both eTech and OIT have system status pages that you can check whenever you have this question. These pages include real-time issues, planned maintenance, and histories of issues […]
Due to security reasons, OIT has phased out the old guest wireless accounts this calendar year. Instead, all UA visitors and non-UA individuals can now connect to the UA-Guest wireless network. This account will provide internet-only access for our guests and can be joined without any prior arrangements or permissions. Once someone has joined the […]
Read Moreabout How can I connect guests and visitors to UA wireless?
You can access files that are saved in your network drives and cloud storage from anywhere in the world. Connecting to your share drive or personal drive from off campus requires you to first to connect to the UA VPN and then sign in to your network drives. Instructions for how to do this can […]
Read Moreabout How do I access my work files from off campus?
Although there are many choices when it comes to purchasing computers for personal use, the options are more limited when it comes to buying computers at UA. This is partly because UA contracts with specific vendors and also because our IT support staff are only licensed to service Dell and Apple computers. However, it is […]
Read Moreabout Why do I need to tell eTech when I am ordering computers?
Absolutely! This is an excellent way to provide a backup number for DUO, in the event that your primary device is not available. In order to add a device, you will need to access your DUO settings. If you have “Remember me for 30 days” enabled, you will need to access DUO from a different […]
Read Moreabout Can I add additional phone numbers to my DUO?
All A&S-issued computers (Dell and Apple) are set up and supported through OIT. When you receive your new computer from OIT, you may notice that there are two login options – one for you and the other for OIT Admin. When faculty or staff have problems with their computers, it sometimes takes time for OIT […]
Read Moreabout Why is there an admin login on my A&S computer?
Because the majority of our technology is purchased through state and grant funding, we need to be able to document what it is and where it is located, in case we should be audited by a state or federal entity. eTech has a sophisticated inventory database that is used to track this information, which includes […]
Read Moreabout Why do people from eTech need to collect information on my technology each year?
DUO has a feature that will let it remember us for 30 days. However, there are a few things to keep in mind when taking advantage of this feature: DUO remembers us through the use of cookies. If you regularly delete your browser history, use a shared computer, or do not allow cookies on your […]
Read Moreabout Why won’t DUO remember me when I am logging into myBama?
As of this year, all Adobe products we use, including Acrobat, must now be accessed through Creative Cloud. You will need to log into Adobe in order to update current programs and install new CC programs. You can do this by logging into MyBama, selecting the Tech tab in the left column, and going to […]
Read Moreabout My Adobe license says that it has expired. What do I need to do?
