Although there are many choices when it comes to purchasing computers for personal use, the options are more limited when it comes to buying computers at UA. This is partly because UA contracts with specific vendors and also because our IT support staff are only licensed to service Dell and Apple computers. However, it is […]
Read Moreabout Why do I need to tell eTech when I am ordering computers?
Absolutely! This is an excellent way to provide a backup number for DUO, in the event that your primary device is not available. In order to add a device, you will need to access your DUO settings. If you have “Remember me for 30 days” enabled, you will need to access DUO from a different […]
Read Moreabout Can I add additional phone numbers to my DUO?
All A&S-issued computers (Dell and Apple) are set up and supported through OIT. When you receive your new computer from OIT, you may notice that there are two login options – one for you and the other for OIT Admin. When faculty or staff have problems with their computers, it sometimes takes time for OIT […]
Read Moreabout Why is there an admin login on my A&S computer?
Because the majority of our technology is purchased through state and grant funding, we need to be able to document what it is and where it is located, in case we should be audited by a state or federal entity. eTech has a sophisticated inventory database that is used to track this information, which includes […]
Read Moreabout Why do people from eTech need to collect information on my technology each year?
DUO has a feature that will let it remember us for 30 days. However, there are a few things to keep in mind when taking advantage of this feature: DUO remembers us through the use of cookies. If you regularly delete your browser history, use a shared computer, or do not allow cookies on your […]
Read Moreabout Why won’t DUO remember me when I am logging into myBama?
As of this year, all Adobe products we use, including Acrobat, must now be accessed through Creative Cloud. You will need to log into Adobe in order to update current programs and install new CC programs. You can do this by logging into MyBama, selecting the Tech tab in the left column, and going to […]
Read Moreabout My Adobe license says that it has expired. What do I need to do?
The Office of Information Technology (OIT) has an up-to-date list of all software purchased by UA through enterprise and cost-shared licenses at https://oit.ua.edu/software/. This list outlines who on campus is eligible, how individuals can access these programs, what operating systems they use, and whether there are any costs involved to use it. We recommend that […]
Read Moreabout Where can I find out what software programs are available to me at UA?
Although we applaud those individuals who are trying to conserve energy, we recommend that you log off and put your computer in sleep mode instead of turning it off when you leave work at the end of the day. Security scans and software updates are often pushed out by the University at times when the […]
Read Moreabout Should I turn my computer off when I leave work?
In general, it is not a good idea to let your computer do this. If someone were to get into your computer or device, they would be granted instant access to your protected sites as well. You also do not want to use the same password for all things, since someone who was able to […]
Read Moreabout Should I let my computer or web browser save my passwords?
Save a little bit of time poking your iPhone screen with this tip: https://www.yahoo.com/tech/a-simple-trick-to-make-typing-web-addresses-easier-on-95122403739.html […]
